In mild of the latest labour disruption, Air Canada has up to date its goodwill coverage to exceptionally embody lodging and out-of-pocket bills for passengers who have been affected by flight cancellations whereas away from dwelling.
This replace comes along with the airline’s versatile rebooking coverage that was launched final week for anybody trying to change their journey plans, and it additionally comes along with the prevailing protection of transportation-related bills.
Air Canada Expands Goodwill Coverage to Embrace Lodging, Out-of-Pocket Bills
The latest labour disruption at Air Canada has had a major impact on passengers throughout one of many busiest journey durations of the 12 months.
In keeping with information from Cirium, an aviation analytics firm, there was a complete of three,169 flight cancellations between August 15 and August 22, 2025 on the time of writing, out of a complete of 6,732 flights scheduled throughout that point.
Immediately, Air Canada expanded its goodwill coverage to incorporate lodging and out-of-pocket bills for passengers who’re away from dwelling.
Any passengers whose journey plans have been affected by flight cancellations whereas away from dwelling throughout the dispute can file a declare with Air Canada to have their bills lined via Air Canada’s goodwill coverage with the next situations:
- Your journey was disrupted (cancelled or delayed) between August 15 and August 23, 2025 inclusive
- You incurred cheap bills for resort stays, meals, floor transportation, or different prices
- You’ve gotten receipts to your bills, and submit them via Air Canada’s on-line portal
Should you’re bills are eligible for reimbursement, it might take 4 to 6 weeks for the declare to be processed.
As a reminder, Air Canada additionally has a versatile rebooking coverage that was put in place throughout the labour disruption.
Should you booked various transportation your self as a result of Air Canada was unable to rebook you, you’re eligible to have your extra bills lined with the next situations:
- It’s essential to have obtained an e mail from Air Canada stating that the airline was unable to rebook you, otherwise you have been supplied various flight choices that depart greater than 5 days out of your unique scheduled departure
- It’s essential to have bought a flight on a distinct airline in the identical or decrease cabin class to your unique flight
- You may also declare for different transportation strategies to get between your unique origin and vacation spot, equivalent to buses, ferries, vehicles, and so on.
- It’s essential to have booked probably the most cheap and economical choice(s) together with your various journey, guaranteeing that you simply attain your vacation spot as quickly as potential
Extra details about Air Canada’s versatile rebooking and goodwill coverage, in addition to updates in regards to the airline’s return to full capability, will be discovered on the Air Canada web site.
Mark Nasr, Air Canada’s Government Vice President and Chief Operations Officer, mentioned this in regards to the impact the labour disruption has had on passengers:
Air Canada’s 40,000 coworkers, with their distinctive dedication and experience, have allowed us to revive operations forward of plan. We now anticipate to be working very near our regular schedule tomorrow. We deeply apologize to all prospects whose journey plans have been disrupted, and we’re dedicated to creating issues proper for all prospects — significantly those that have been stranded throughout their journey. Earlier this week, we put in place a particular dedication to reimburse out-of-pocket transportation prices, together with on different airways, rail, floor or ferries. Immediately, we’re taking one other step ahead, delivering with our insurance policies to make issues proper. This up to date plan contains reimbursement for cheap lodging, meals, vital transportation and different prices,†mentioned Mark Nasr, Government Vice President and Chief Operations Officer at Air Canada.
Air Canada expects to be near its full community schedule by Friday, August 22, 2025.
Conclusion
Air Canada has expanded its goodwill coverage to incorporate lodging and out-of-pocket bills incurred by travellers who’re away from dwelling. Eligible passengers can file a declare on the Air Canada web site.
Full particulars about Air Canada’s goodwill coverage for passengers impacted by the labour disruption will be discovered on the Air Canada web site.